Ford shows it doesn’t care a Figo for Indian political and cultural sensitivities

March 25, 2013

Ford Figo/HiltonGood advertising is, like good comedy, about timing. About sniffing out the zeitgeist and then putting an inimitable twist upon it.

Judged by such criteria, Ford’s latest “offering”, in India, for its Figo model ranks very high.

What could be more timely than demonstrating the little car’s exceptional cargo-carrying capacity than three nubile women, one scantily clad, all three bound and gagged, occupying the boot space?

Closer inspection of the ad reveals that the caricatures are supposed to represent actual celebrities. In the front seat is Paris Hilton, looking over her shoulder and winking at us. The gagged lovelies are Kim Kardashian and her two sisters. It’s all good clean fun, in the best possible taste. And part of a wider humorous narrative in which well-known personalities get their revenge on rivals by confining them to the back end of the surprisingly capacious Figo. We can tell this from another execution in the campaign, which shows ex-Formula One ace Michael Schumacher dealing with his rivals Sebastian Vettel, Lewis Hamilton and Fernando Alonso, in the same summary manner. Oh, and get this. There’s a third ad with Silvio Berlusconi in the driving seat… need I go on?

Naturally, we’re never going to get so far as savouring the full complexity of the Team WPP (for it is they) humorous palate; not once our attention has been arrested by the sight of a restrained, near-naked Kardashian – and the tumultuous outcry which has accompanied it within right-thinking circles across the Indian sub-continent.

Ford, of course, is mortified. Though whether by the political and cultural insensitivity of the ad, or the chorus of execration that has greeted its appearance, is not altogether apparent. No doubt Team WPP will also be walking about with its tail between its legs for some time to come.

The official explanation is that the ads were created merely for “in-house” use (whatever that might mean) and that they somehow got posted on the internet.

Isn’t it a bit early for April 1st?

Or do creative teams really live in such a cultural bubble that they are wholly insulated from events in the wider world ?

Come to think of it, what were their bosses doing while all this harmless in-house glee was going on?

UPDATE 27/3/13: Now we know the answer to that last question. The bosses were implicated up to their gills. And have paid the price in full with forced resignations. Bobby Pawar, JWT India’s chief creative officer & managing partner, as well as Vijay SimhaVellanki, creative director at Blue Hive, a WPP unit dedicated to managing the Ford business, are no longer on Team Ford – or for that matter, employees of WPP. More on this at MAA.

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Press regulation: it ain’t over until the press barons sign up to it

March 18, 2013

Rupert MurdochOh Frabjous Day! Callooh! Callay! they chortled in their joy! The political class seems intoxicated with having finally, excruciatingly, achieved cross-party consensus on regulating the press.

Everyone, it appears, is a winner. Dave has gambled – with losing a vote in the House of Commons, and implicit in it a momentous amount of face – and won a few, paltry concessions on statutory regulation that can only be appreciated in their full complexity by a nit-picking lawyer. Ed, jubilant, with parliamentary plaudits ringing in his ears, has got what he always claimed he wanted: a Royal Charter backed by statutory regulation. And Nick’s just happy to be on the winning side (whichever that is, exactly).

But, resonant of the Cypriot banking crisis rumbling in the background, parliamentary accord in principle may be only the first, relatively easy, step in what promises to be an agonisingly long process.

Amid universal self-congratulation within the first three estates, what has been forgotten is the most important issue of all: the assent of the fourth. An eerie silence has settled over the land as the press barons – the mighty Murdochs, Rothermeres and Barclays – weigh up their options.

This is not the endgame they had in mind at all. The merest hint of statutory sacrament is abhorrent. And their objections to it are by no means groundless. Being men of the world, none expected to get away with a light slap on the wrist this time round (in other words, the moribund Press Complaints Commission being given a new set of falsies). What they have been served up, however, is enough to cause apoplexy.

Granted, the new press council will be self-regulatory in a manner of speaking: for instance, editors will still play a principal role in drawing up their own code of conduct. But the fact that this code is to be enshrined in law (however statute-lite) means – horror of horrors – the Street of Shame will for the very first time have to abide by it.

And there is worse. Newspapers are being expected to pay for this new regulatory body with their own hard-earned (and declining) advertising and circulation revenues. Yet they will be able to exercise no veto over those sitting in judgement upon them.

Now what is the point of self-regulation if you can’t game the system?

All sorts of humiliations beckon. For a start, there will be front-page retractions of a size and proportion equivalent to the original trumped-up story; in other words, no more “See page 94, bottom para, far right”. And then, if the press recuses? “Arbitrary” fines whose eye-watering size might actually get noticed by shareholders, and hit the owners where it really hurts – in the bank account.

Luckily, there are a few time-honoured principles that can be trundled out to muddy the waters, promote dissension and avert the awful day of reckoning. A very good one is our old friend Juvenal’s Quis custodiet custodes ipsos? – which might be loosely translated as: who will watch over the watchdog itself? A question that near two thousand years of repeated interrogation has failed to satisfactorily answer.

Juvenal’s oblique point, as far as I can make out, was that the powerful invariably stuff organs of governance with officials who are like-minded, obligated, compromised or compliant – leading to all manner of corruption and tyranny. A fine contemporary example would be the PCC, the illustrious members of whose committee quite recently included Tina Weaver – former editor of the Sunday People – who is now helping police with their inquiries into phone-hacking.

However much fog surrounds the future workings of the new press regulatory body, one thing is beacon-clear: the regulator will no longer be guided by the wisdom of serving newspaper editors with an axe to grind. But if not editors, then who? That is the question. Friends of politicians? The Good and the Wise from the upper house? Well-meaning but naive members of the judiciary, like Brian Hutton who was walked all over by the Blair government? Former senior civil servants who, like most lawyers, are instinctively inimicable to the whole concept of “unauthorised” leaks of information into the public domain? The publicly-wronged but narrowly-focused, like the McCanns, Dowlers, John Prescott and, er, Hugh Grant?

Who, in short, can – hand on heart – present themselves as an uncompromised and objective judge in the court of press ethics?

Without the compliance of the three aforementioned proprietors, whose newspapers account for the vast majority of national readership, these new Leveson-spawned regulations are going to go nowhere. Should they choose to prevaricate, Murdoch & Co will have ample opportunity to rail against disguised censorship. Real, or imagined.


Fake Pepsi viral takes punters for a ride

March 15, 2013

Jeff GordonThere’s a rather thrilling viral doing the rounds that features top NASCAR (US stock car) racer Jeff Gordon giving a car salesman the ride of his life in a used Chevrolet Camaro. A heavily disguised Jeff is posing as a mousy middle-aged punter, and the stunt is, allegedly, in the service of Pepsi Max, which gets a prominent product placement plug, as can be seen here:

Except the viral seemingly has nothing to do with Pepsi’s agency TBWA\Chiat\Day, and the real driver wasn’t even Jeff Gordon. It’s a stunt staged by actors, a 100% fakaloo. The only fact beyond doubt? That this “ad” is the week’s top viral, having been shared by millions of people. According to the website Jalopnik, which seems pretty clued up on the subject:

A report in Concord, NC’s Independent Tribune verifies what our insider told me: ”Racer Brad Noffsinger, who works with the Richard Petty Driving Experience, did the stunt work for the production.”

And there are, in addition, a number of giveaways about the authenticity of the viral relating to the car itself. The video was in point of fact produced by Gifted You, which is owned by Will Ferrell‘s Funny or Die company.

Was this commercial even put together at Pepsi’s instigation? Maybe we have a “Grassy Knoll” situation here.


Police arrest four, including Tina Weaver and serving Mirror Group editor

March 14, 2013

Tina WeaverWhatever took them so long? Plod has finally pounced on four miscreant Mirror Group journalists in a dawn raid conducted by the Weeting (phone hacking) team. And what a haul it has proved to be.

The four include the first serving editor to be arrested: James Scott of the Sunday People. Better known is one of the Street of Shame’s favourite hackettes, Tina Weaver – former editor of the Sunday People. The other two are Mark Thomas, former editor of the Sunday Mirror; and Nick Buckley, current deputy editor of the Sunday Mirror.

Senior Trinity Mirror Group management – notably chief executive Sly Bailey and her successor, ex-HMVite Simon Fox – have long been in denial about a phone-hacking scandal within Mirror group portals. A denial which, though oft repeated over the past two years – notably during the Leveson Inquiry – seems to have deceived no one but themselves.

Over 18 months ago, Louise Mensch – a former MP who sat on the House of Commons media select committee – openly taunted Piers Morgan – once editor of the Daily Mirror, but now the fabulously remunerated host of CNN’s prime-time talk show – with complicity in a phone-hacking scandal involving Ulrika Jonsson’s affair with former England football manager Sven Goran Eriksson. Morgan furiously rebutted the accusation, but was reduced to fuming impotence by parliamentary privilege – the one thing protecting Mensch from being on the receiving end of a colossally expensive and probably indefensible libel suit. Later, she did make a mealy-mouthed apology. Sort of.

Few doubted that Mensch was on to something: it seemed highly improbable that Mirror tabloids were entirely immune to the hacking contagion that had reduced Rupert Murdoch’s News International to its knees. What was lacking was context and a basis in fact.

Piers MorganWe now have that, at least in outline form. And it should be said straight away that the facts do not in any way implicate Morgan. The statement from the Metropolitan Police makes this quite clear: “It is believed [the conspiracy] mainly concerned the Sunday Mirror newspaper and at this stage the primary focus is on the years 2003 and 2004.”  True, that does not exclude Morgan by date (he was editor of the daily title from 1995 to 2004), but there has been no mention of – still less arrests of former employees at – the Daily Mirror so far.

Nevertheless, I imagine Morgan will be anxiously reaching for his lawyers, lest the net spreads further.

Ironically, Trinity Mirror has just reported better than expected results, showing Fox’s cost-cutting measures are doing their work. How much damage the arrests – and those likely to follow in their wake – will do to TMG’s share price remains to be seen.

UPDATE 19/3/2013: Morgan’s insomnia will not have been improved by the news that Richard Wallace, a former Daily Mirror editor (and long-term partner of Weaver), has also been questioned by the Weeting team.


Telegraph Group joins Gadarene rush with folding of Sunday title into 7-day operation

March 13, 2013

Telegraph 7-day operationThe newspaper is dead, and the Telegraph’s decision to merge its daily and Sunday titles into a 7-day-a-week operation is yet another nail in its coffin. Long live the free press.

By “free press” I mean not the plutocratic oligarchy (absent the Guardian and Observer owning Scott Trust) that maintains a diminishing stranglehold over printed national news, but that other sense of free – “free of charge”. The internet, with Google algorithms in the vanguard, is slowly, inexorably, doing what no politician could ever do: it is breaking down the cartel.

No qualitative judgement is made or implied about this being a Good Thing for the advancement of civilised values. Indeed, on balance, it may well be a bad thing. Just as there is no such thing as a free lunch, so there is no such thing as free journalism. If we are all able, in a matter of moments, to find out what is going on by tapping a few words into a search box at virtually no cost who, exactly, is going to pay for the many hours of sweat, journalistic nous and training that went into crafting the news item in the first place?

It’s a conundrum that digital content strategists frequently explain away by reference to the woolly wisdom of “creative destruction”. Darwinian metaphor is highly misleading, however. Paper dinosaurs may well be on their way to destruction. But there is nothing inevitable about the evolution of a genus of fleet-footed digital mammals to take their place. The ways of evolution are multiform, mysterious and rarely linear. While it is entirely understandable that legacy media institutions should present themselves as the natural guarantors of smooth transition, the reality (with the possible exception of such venerable specialist titles as the Financial Times and Wall Street Journal) may be very different. More likely there will be a period of chaotic evolutionary stasis before something commercially semi-vertebrate emerges anew from the economic goo.

I mention all this after briefly reviewing the latest set of national newspaper circulation figures (ABCs). My, how the mighty have tumbled. The Guardian, for example, shed 5.31% in just one month (February) Admittedly this followed a price hike, but the circulation figure is now around 193,586 which – as MediaWeek reminds us – is The Guardian’s lowest headline figure since records began, in 1949. The paper is worried about having breached a psychological barrier, even after sales were pumped by a recent BBH ad campaign. Not so long ago, I seem to remember that psychological barrier was 400,000, not 200,000.

Guardian print circulation may be in freefall, but its trend is by no means atypical. The Sun on Sunday is down nearly 5% month on month, representing a 41% collapse since Rupert Murdoch phoenixed it last year out of the ashes of The News of The World. The Sunday Express has descended below 500,000; The Mirror is barely achieving 1 million; The Sun itself, not so long ago hovering around the 3 million mark, is now gliding towards 2 million. Only the i – a scarcely economic 20p news digest – managed an increase, and that a miserly 1.45% to just shy of 300,000. Those with a head for historical statistics might like to note that its host, The Independent, now boasts a circulation of no more than 75,000. Even The Sunday Times – psychological barrier once 1 million – is now drifting down to 875,000.

In light of this dismal picture, it is no surprise to find The Sunday Telegraph (February ABC: 429,346) huddling closer to The Daily Telegraph (541,036) for warmth. As with the Sun, Mirror and The Independent 7-day operations that have preceded it, the rhetoric of the Telegraph’s transformation is radical and upbeat. The grim reality – and ultimate rationale for the move – is jobs lost. And with them, irreplaceable experience.

Murdoch MacLennanTrue, the headline figure of 80 print jobs out of 550 editorial staff being culled is not the whole picture. It emerges that Telegraph Group chief executive Murdoch MacLennan (left) will offset some of these losses with 50 “new digitally-focused jobs” – including a new position, director of content who will sit over both editors – and inject £8m into his “number one” priority of completing “our transition into a digital business.”

No matter how many time he incants the mantra “digital business”, MacLennan is unlikely – any more than his rivals who have trodden the same primrose path – to extricate his titles from the financial doldrums. The damage to the brand – particularly the Sunday brand – with its more considered, investigative magazine-like approach – is likely to be considerable. The strategic upside, after an initial financial up-tick, on the other hand is doubtful. Expect to see more circulation decline once disappointed Sunday readers reject the graft.

On the face of it, digital global readers, in whose name all this 7-day stuff is being done, look a worthy prize. For a start, there are lots of them. In January, for example, The Telegraph’s website traffic (by no means the most voluminous among newspaper brands) grew 11% over the previous month to 3,129,599 – the sort of circulation figure that no UK newspaper has been able to boast of for a very long time. But it’s fool’s gold. Digital readers are fickle and rather more likely to be driven by search than brand loyalty. Advertisers have recognised this by tightening their wallets. As former Google CEO Eric Schmidt long ago observed, there’s no better way of turning advertising dollars into cents than migrating to digital publishing. Nor, for the aforementioned reason of declining brand loyalty, are paywalls a viable financial alternative. Unlike the customers of banks, digital readers do have a choice. And they’re using it.

On the other hand, senior newspaper management cannot be seen to be doing nothing. They must inject energy and excitement into a task which, increasingly, looks as suicidal as the rush of the Gadarene swine.

How long before The Observer and Guardian – estimated to be losing about £50m a year – follow the same headlong path?


HSBC’s £400m global review that never was

March 9, 2013

Chris Clark HSBCSo, what was all that about? HSBC’s group marketing director Chris Clark calls a review of the “£400m” (actually rather less these days) global account late last year. Well, not exactly a review. More a series of private meetings that happen to take in the incumbent agency’s rivals at Omnicom, IPG and Publicis – just in case they have any bright ideas. No fundamental discussions take place on either strategy or creativity, because none are called for, even from the incumbent JWT.

Sniffing a rat, McCann (IPG) and BBDO (Omnicom) pull out. Late yesterday (a good time to bury news) it trickles out that WPP has, er, retained the account. But there have been a few twists of the kaleidoscope. Most salient is that outsider Saatchi & Saatchi (Publicis) will now handle the small-spending (relatively speaking) retail banking and wealth business across Europe and in Latin America. JWT is still at the epicentre, with the global brand business, but will now share the rest of the account with its WPP sister agency, Grey London.

Is this a classic piece of agency punishment meted out by the client? We still like you, WPP: but you’ve gone a bit flabby. So, just to make sure you’re on your toes, we’ll keep you on tenterhooks for a few months and then award a chunk of business to one of your rivals – to see how hungry they are.

Was it simply an exercise in cheese-paring the fees, as JWT officially likes to see it, on the part of one of the world’s wealthiest institutions?

Or is this Chris Clark desperately trying to justify his job as CMO (in all but name)? A marking time exercise, while he and his boss, HSBC chief executive Stuart Gulliver, dream up a successor to the faded strap line, The World’s Local Bank?

Because, of course, it isn’t anymore. If you rolled the market capitalisation of Barclays, Lloyds Bank and RBS together, they wouldn’t add up to that of HSBC – which remains by far Britain’s largest bank. But internationally, Gulliver has been busy rolling back the borders, with the divestment of businesses from as far afield as Argentina, Russia and Singapore. The proceeds of which were one contributory reason for the humungous profits the bank was able to declare only last week.

In the recent past, Clark has talked up the need to spend more marketing pounds on the product side (i.e., the separate bank businesses) and less on the corporate brand. One reasonable interpretation of this stance is that banks, in these bonus-bashing times, would do well to get their heads down to providing some basic customer service, as opposed to extravagantly boasting about their global expanse.

Another (they are not mutually exclusive) is that Clark and his colleagues haven’t got a clue what they should do. “In the future” doesn’t quite do it, does it? And in any case, as Clark himself once quipped, it’s more of a start than an end line.


The man who didn’t cause the world’s most infamous marketing disaster dies

March 8, 2013

edselsThe death late last month of Roy Brown Jr, aged 96, is a timely reminder of that old adage: success has many authors; failure but one scapegoat. The reality, as we shall see, is not uncommonly the inverse.

Brown was Ford’s top designer during the Fifties and it was his misfortune to be saddled with historical responsibility for one of the greatest marketing disasters of all time. The Ford Edsel was conceived in 1955, born in the 1958 model year and unceremoniously euthanised in late November 1959. In that time it had cost Ford a record $350m, the equivalent in today’s money of about $2.8tr.

Critics rounded on the controversial “horse collar” or “toilet-seat” chrome grille, in which some amateur psychologists even descried a vulva, as the car’s killer feature. Admittedly, over 50 years later, it’s hard to regard that grille as an aesthetic triumph – but, with hindsight, it’s surely no more than a fairly conventional attribute of the overblown fin-styled float-boats of the time. In any case, Brown was not ultimately responsible for the grille. His concept was a much more restrained vertical opening, perhaps à la Alfa; it was overruled by Ford engineers, who deemed it too narrow for radiator-cooling efficiency.

The wider truth about the Edsel – and the calamity that engulfed it – is that it was not just an automobile style, not just a car, but a range of cars, a new manufacturing division and, most disastrous misconception of all, a market segment that never existed.

In reviewing the consumer boom in 1950s America, Ford market “research” had concluded the car manufacturer was in need of more careful market segmentation. Its top end range – Lincoln and Mercury – was found to be competing – horror of horrors – with more downmarket marques such as Oldsmobile and Buick at General Motors. Solution: push Lincoln further upscale with the new Continental marque, which would compete more credibly with Cadillac. And introduce a new mid-market marque, the Edsel, which would slot in just below Mercury and just above Ford.

Simple, eh? Except Ford senior management then went on to commit a series of textbook marketing errors. The research was fatally flawed: by 1957 middle Americans were tightening their belts as a mini-recession beckoned. If anything, they were looking downmarket, at more value for money. Speaking of which, Ford then committed error number two, it got greedy with its pricing. The new segment competed nearly head on with Mercury, undermining the latter’s perceived value. At the same time, the bottom end of the Edsel range overlapped Ford’s better-equipped and better-value-for-money Fairlane 500.

Error number three was the name. No one had a clue what it should be, so the task was delegated to Edsel’s agency, Foote Cone & Belding – which duly obliged with no less than 6,000 paralysing suggestions, none of which quite did the business. True, four of them – Citation, Corsair, Pacer and Ranger – ended up as model names. But that still left the awkward issue of the umbrella brand unresolved. What then happened almost beggars belief. While Ford chairman Henry Ford II – a known sceptic of the whole brand segmentation idea – was abroad, the board took it upon themselves to name the marque after his father, the oddly-named Edsel – in honour of the Ford family. An unintentional hostage to fortune if ever there was one.

All things considered, the Edsel actually had a reasonable launch. It undershot expectations, but still managed to be one of the biggest model launches to date. From there on in, however, it was rapidly downhill. As the recession bit and sales stalled, the vultures began to circle. Some actually thought the styling and layout of the vehicle (which shared a platform with other Ford marques) was too conventional (!). Others criticised the range for coming up with innovations, such as the Teletouch automatic transmission selector, which were too complex for the consumer of the time. And certainly there were reliability and after-market problems.

robert_mcnamaraGetting the picture? Biffed on all sides, sales tanking; enter Robert McNamara – Hank the Deuce’s axeman. Better known to history as the man who, as Secretary of Defense, thought up the “body-count” as a means of conjuring defeat in Vietnam into victory, in the late Fifties McNamara (left) was a whizz kid consultant at Ford, who shared his chairman’s deeply-held conviction (or was that prejudice?) that Ford was over segmented, and would do well to get back to core brand values. It was death for the new but massively underperforming marque by several strategic cuts – cuts in the marketing and advertising budget; cuts in the production budget and cuts in the management overheads. The separate Edsel division was soon dissolved, but the Edsel itself limped on for a while as rebadged, retrimmed and overpriced Ford models in all but name.

And Roy Brown, the man who got blamed for it in the popular imagination? He lived to fight another day, as chief designer of Ford’s first world-car, the Cortina. Not only that, he kept faith with the Edsel, an immaculate example of which he continued to drive until his dying days.

For Brown’s estate, at any rate, the Edsel will have proved a good investment. Showroom-condition models now achieve prices in excess of $100,000.


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