Sodastream ad controversy bubbles on

December 5, 2012

Sodastream adWhatever are the people at Sodastream complaining about? Having their ad pulled from television by the donkeys at Clearcast, the TV advertising vetting service, is a gift. It’s the sort of thing Rupert Howell and his team at HHCL used to have wet dreams about – the possibility of the regulator stepping in and banning their latest offering for Tango. Think of the attendant publicity, a priceless multiple of the original advertising budget.

And all the more so in Sodastream’s case. Back then, in the Tango era, YouTube and the viral were waiting to be discovered. What’s more Sodastream seems to have a case based upon rectitude rather than meretricious provocation. Any reasonable man on the Clapham omnibus would have difficulty in understanding the legitimacy of Clearcast’s complaint. Judge for yourselves:

What I see in this ad is each squirt of Sodastream saving you (and the environment) the cost of thousands of eco-unfriendly glass bottles a year. The claim is a trifle exaggerated perhaps, unless that squirt is a metaphorical one signifying a year’s usage of the soda-water maker, but its basis is surely unexceptionable. To any, that is, but those sitting in judgement at Clearcast, which represents the 5 major UK commercial TV companies.

And which bit of the governing Code of Advertising Practice (CAP), do the regulators believe Sodastream has transgressed? Well not, interestingly, 3.12   ”Advertisements must not mislead by exaggerating the capability or performance of a product or service.” No, they’ve gone for:  3.42  ”Advertisements must not discredit or denigrate another product, advertiser or advertisement or a trade mark, trade name or other distinguishing mark.”

Come again? Let’s look at that ad, in slow motion. Where’s the “product, advertiser or advertisement or a trade mark, trade name or other distinguishing mark”  – unless that last be a glass bottle? I’m one with Fiona Hope – the former Coke executive ultimately in charge of Sodastream’s UK advertising – here: it’s very hard to see how Clearcast, and subsequently its appeal committee, a) arrived at the notion that the ad “denigrates” the bottled drinks industry; and b) in what way article 3.42 of CAP is relevant justification for that view. Oddest of all is the fact that nowhere else in the world has the Sodastream campaign, devised by Alex Bogusky’s new advertising vehicle Common, fallen foul of the regulatory authorities.

One possible explanation for Clearcast’s bizarre behaviour is that the advisory committee suspected Bogusky of mounting a veiled assault on Coca-Cola – no small TV advertiser. As is well known, Bogusky – the former “B” in CP+B – was once creative servitor of the Coke Zero account. Now the breakaway wunderkind – and healthy-living freak – seems intent on war to the knife against his former paymaster. Note, for instance, this recent video for the Center for Science in the Public Interest that pillories Coke in all but name.

Clearcast, as a matter of tactics, would surely have been better advised to let the Sodastream ad air and allow the “bottled drinks industry” (whatever that may be) to complain to the Advertising Standards Authority – the proper forum for this kind of debate. Instead, the stubborn intransigence of its appeals committee has left Clearcast staked out in an indefensible Alamo.

Roll on Hope’s legal challenge to Clearcast’s judgement. Whichever way it goes, Sodastream can be confident of acres of free publicity – which should help UK sales no end.

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TUI knocking campaign enables reeling Thomas Cook to roll with the punches

December 2, 2011

Jeremy Ellis, marketing director of TUI Travel, must be feeling pretty pleased with himself. Not only has he emerged, after 20 years in the wings, as the new brand-meister of Thomson Holidays and First Choice. He has also managed to land his principal rival, Thomas Cook, a satisfying punch below the belt with his first fully-fledged ad campaign.

Whether it’s a knock-out blow remains to be seen. But “knocking” it certainly is. And for that reason it’s attracting all the wrong sort of attention in the financial press, which is savouring the prospect of a second-round comeback from punch-drunk TC.

Knocking copy – the art of negative comparative advertising – is fairly unusual outside budget airlines and politics (which doesn’t, in any case, obey the usual advertising regulations).

And for good reason. It’s fraught with potential legal difficulties, and not many advertisers are robust enough to live with the consequences of an onslaught from the livid victim.

Of course, TUI doesn’t admit to the campaign being knocking. That would be to concede grubby, tactical opportunism. No, “This advertising campaign was meant” – and here I quote from the FT – “as a brand reassurance message and to clarify any confusion between the two separate companies.” And what confusion might that be? Well, “In the past there has been consumer confusion between our brands and our competitors’.” Of course there has: Thomson and Thomas Cook, they’re so alike, aren’t they?

Luckily, TUI has now been able to come up with some clear brand differentiation for the first time: ‘we’re the financially solvent ones’. As a USP it’s quite compelling, in its way.

Here’s the print ad run by Thomson: “Another holiday company may be experiencing turbulence, but we’re in really great shape.” And here’s the copy that featured on the First Choice website: ”No worries about your holiday AND no worries about what you’re spending… Unlike a certain holiday company we could mention, you don’t need to worry about the way we run our business.” Ouch!

As is well known (see my earlier post), Thomas Cook has had a few tribulations this year: the Arab Spring for example, and the further collapse of its holiday market in France and Russia. All of which has resulted in 3 profit warnings, the ejection of its chief executive and the very public and humiliating supplication of its banks for £200m-worth of financial sticking plaster to bind the wounds until Spring 2013. Oh, did I mention the collapse of its share price to penny-status, overnight?

Nevertheless, Thomas Cook won’t be taking this particular drubbing, from its main competitor, lying down. It has reported the First Choice ad to travel trade body and regulator ABTA (though not the Thomson one which, bizarrely,TC’s interim chief executive Sam Weihagen earlier called “a very good ad”).

Ooooh, you say, and what are they going to do about it? Well, according to the ABTA code (Clauses 6B and 6L) no member may bring the industry body, or other members, into disrepute; nor may they make representations about the financial status of other members. Theoretically, contravention of the code can lead to expulsion from the organisation. While we’re there, I suspect Thomas Cook could also seek redress from the Advertising Standards Authority, under the CAP clause dealing with “denigration” of a competitor.

But it probably won’t; and nor will TUI be expelled from ABTA. A smack on the wrist is the worst it is likely to endure: the prospect of the UK’s biggest tour operator being ostracized by its trade body is frankly preposterous.

Nevertheless, I think TUI may have overreached itself, and for this reason.

Thomas Cook’s response to its crisis has not so far been well received, particularly by the travel agents on which it depends for much of its UK trade. The company recently ran its very own “reassurance” campaign, the key element of which was a one-off £170 saving (170 years old, geddit?) on 2012 holidays. For which read: more discounting in an industry where margins are already reduced to the bone, more undercutting of agents’ commission and, quite possibly, irresponsible dissipation of the recently acquired £200m bank loan.

Whether this perception is fair hardly matters. The point is it may well be reversed by TUI turning Thomas Cook into a maligned underdog. To Brits, if there’s one thing worse than bungling incompetence, it’s smug triumphalism.

Sooner or later Ellis may find himself smiling on the other side of his face.


Advertisers mull the hidden costs of child-proofing the web

September 1, 2010

The extension of the Advertising Standards Authority remit to corporate websites and social media content has not come a moment too soon.

The self-regulatory principle – and therein, the ability of advertisers to deflect calls for an unwieldy statutory alternative – is only as robust as its weakest link. And this was a very weak link – so flimsy that unscrupulous malefactors within the industry could, and did, drive a coach and horses through the CAP code. Since 2008, the ASA – which enforces CAP – has received more than 4,500 complaints about online content abuse. To which the lame – but unavoidable – rebuttal has been: that’s not our affair.

No doubt as billed, the new CAP code revisions comprises some of the most ambitiously scoped regulation in the world. The devil, of course, will be in policing the detail. There are at least two areas of concern here.

Punitive sanctions are notoriously more difficult to enforce online than they are with strictly regulated traditional media. The ASA has shrewdly enlisted Google’s help (Google is also supplying seed-corn capital to prime the pump of wider regulatory coverage). Among its options are to remove paid-for search ads linked to persistent offenders and, if necessary, to escalate the pressure by inserting the ASA’s own “name and shame” search ads opposite the offending site. This, of course, does not have the same force as an outright ban.

More subtle is the issue of scrutinising what constitutes code-breaking content and what does not. Nowhere, it seems, in the newly revised code is there a precise definition of “marketing communications”. Possibly for good legal reason. The boundary between self-promotion and “free editorial comment” is often a difficult one to draw. Nevertheless, the penalty in not defining it precisely will be a slow and – for the sometimes unwitting perpetrators – painful and expensive learning curve while case histories are built up. I doubt that the six-month induction period before the new restrictions are fully implemented will be long enough for the industry to get up to speed.

Let’s look at a rather alarming example of the depth of industry ignorance. ASA chairman Chris Smith, taking his cue from David Cameron’s warning about the sanctity of family values, portrays the revised code as having “the protection of children and consumers at its heart.” Coca-Cola recently, and notoriously, fired it digital agency, Lean Mean Fighting Machine, over a Facebook promotion for Dr Pepper that badly miscarried. No doubt the agency thought it was being smart and edgy when it inserted a cryptic reference to hardcore pornographic movie Two Girls One Cup into the copy. But the reference was wholly inappropriate for the 14-year old girl who ended up reading it – and whose mother subsequently blew the whistle on Coke’s irresponsible behaviour. Coke fired the agency and apologised fulsomely. But the chilling thing was Coke clearly had no idea what the reference meant, and no idea what its agency was up to. If an advertiser of this sophistication can make such an elementary blunder, what hope is there for everyone else?

The upshot of these revised regulations will be to promote a host of new hirings. At the ASA, to sift through the prodigious number of case studies generated; and at advertisers and their agencies, to monitor the new boundaries of acceptability.


ASA puts top greenwash perpetrator in the dock – HMG

March 17, 2010

Much self-congratulation at the Committee of Advertising Practice, which formulates the advertising regulatory code, and the Advertising Standards Authority, which enacts it, after steering through a comprehensive update of the code, that will come into force later this year.

News of their success could not have broken at a more propitious time.

The most eye-catching element in the new package is a promised crackdown on greenwash. Nothing is better guaranteed to get the public hot under the collar than bogus science used to imbue an advertising message with cheap charisma. And, as luck would have it, the ASA has just been given a prime opportunity to pillory one of its principal purveyors, in a magisterial display of the potency and impartiality of the self-regulatory system. The perpetrator in question is no less an organisation than HMG, or rather Ed Miliband’s part of it, the Department of Energy and Climate Change.

Climate change claptrap?

Sent down from the dock in disgrace were two press ads – part of a much wider £6m campaign – that used nursery rhymes to sensationalise a message about climate change. The ASA found that the language used to describe a future world beset by violent storms, long droughts and severe heatwaves “should have been phrased more tentatively.” Somehow, I don’t think careful use of the subjunctive mood would have had the same impact, even in the hands of skilled copywriters.

But the ASA is here addressing a wider issue than the legalistic application of language. Climate science has been forced on the defensive by an unfortunate cocktail of conspiracy and cock-up. Last year eminent climatologist Dr Phil Jones admitted that he had effaced certain inconvenient statistics which failed to fit his own dramatic theory of change.  Meanwhile, the august InterGovernment Panel on Climate Change has been forced to eat humble pie after it was revealed that its authoritative claim the Himalayan glaciers will melt away by 2035 was completely erroneous.

If the science is that flaky, what business has government being so categorical in its public service campaigns? One answer may be: electioneering. The equally controversial TV version of the DECC campaign has so far escaped the censor’s pen, but has become mired in controversy of a different sort.

Ofcom, the media regulator, is currently looking into 700 complaints that the commercial was, in effect, a form of (illegal) political advertising aimed at influencing public opinion ahead of a general election. Proving, or disproving, that charge will be extremely difficult since, unlike the effect of drink on driving, or of a high fat, sugar and salt intake on health, the facts of climatology are not open to strict empirical investigation.


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