Strong headwinds will not prevent Sir Stelios from attempting take-off

September 28, 2011

Pride comes before a fall. No sooner had Easyjet smugly congratulated itself on an intoxicatingly funny parody of BA’s latest ad campaign (To Fly. To Savesee post below) than its fractious founder and biggest shareholder, Sir Stelios Haji-Ioannu, spoiled all the fun with a headline-grabber of his own.

I’ve heard many reasons over the years for launching a new brand, most relating at least tangentially to a perceived gap in the market, or even market in the gap, with the prospect of profit – however evanescent – somewhere in the equation. But never one based entirely on spite and paranoia.

Yet this is what the board of Easyjet would have us believe; it took the initiative in disclosing that Stelios was plotting a rival airline, Fastjet, after fruitlessly engaging in years of guerilla warfare with the company he once set up.

Most commentators take the Easyjet line: that Fastjet is no more than an audacious, if alarming, bluff – a way of continuing Stelios’s war with the Easyjet board by other means, in order to extract extra concessions. And it is true that there seems no more present substance to the threat than a red-washed website and a brand name, not even trademarked.

On the other hand, never underestimate the power of the irrational. Especially when it is deployed by a gifted and demonically driven entrepreneur. Civil aviation may be wracked by recession and rising fuel costs; it may be saturated with low-cost airlines. But that does not necessarily mean Stelios’ bluff  will be called. He probably has the family resources to remain “irrational” long after others have ceased to be solvent. Where most (especially left-brain City analysts) see sector cul-de-sacs, entrepreneurs see opportunity (step forward Philip Green, Richard Branson and a host of others) and are prepared to back a hunch.

Besides, it may not be a new airline he is planning: merely a radical repositioning of an existing operation. As Paul Simons – who knows a thing or two or about airlines; he’s even tried relaunching one – points out, there are still market segments other than the low-cost sector worth targeting, particularly at the upper end of the social scale.

What, however, makes me reasonably confident that Fastjet is not simply an extravagant corporate warfare stratagem is the irreparable loss of face involved if it were revealed to be so. That really would make Stelios look like a spoilt rich kid who has thrown all his toys out of the pram.

For that very reason Easyjet and others should be wary of writing off Fastjet as an empty threat. The project may target a different sector of the market, it may well fail. But one thing we can be sure of: it will cause competitors some unwelcome turbulence if it ever heaves itself off the runway.

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Michael O’Leary avoids his Gerald Ratner moment of truth – for now

July 17, 2010

I picked up Thursday’s Guardian with mounting anticipation and turned to page 9, as instructed. There it was, half a page of sheer, undiluted schadenfreude!

A half-page ad in which Michael O’Leary is forced to apologise fulsomely for calling his EasyJet rival Sir Stelios Haji-Ioannu a liar in print. Appearing in the Telegraph, too. And all paid for by Ryanair.

That’s the sadness of the Ryanair brand. For all the gritty enterprise that has made it Europe’s first airline, we don’t very much like it, or its leader. In fact, we can’t wait for him, or it, to get their come-uppance.

Not that O’Leary will be losing much sleep over such sentiment (see my Horlicks post). If anyone thinks this is his Gerald Ratner moment, they are very much mistaken. O’Leary’s arrogance is not yet so overbearing that he has lost touch with his market. Granted that both he and Ratner have the same contempt for the people they have served. But the difference is that O’Leary’s judgement of human nature is much shrewder. Spookily, he seems to know us better than we know ourselves. Just how much more are we prepared to be abused at the check-in counter, treated like cattle as we board and sheep once aboard, before outraged human dignity finally overcomes our greed for lower prices? A lot more, I suggest; even after Ryanair introduces the single paying loo. Ryanair never forgets that, despite our better selves, we don’t really have a choice – and rubs our noses in it.

Still, we can have a few laughs along the way at the great brand’s expense, and this is definitely one of them. The knife between Stelios and O’Leary is an outstanding illustration of mutual corporate and personal loathing. Others examples include Sir Richard Branson and Willie Walsh; and Sir Martin Sorrell and Maurice Lévy. My favourite, however, (for which I am indebted to the BBC News website) is the case of the two Dassler brothers, one of whom (Adi) set up Adidas, and the other (Rudi), Puma. The hostility between the two of them was so visceral that for many years the Bavarian town of Herzogenaurach, where both had factories, was in a state of undeclared civil war.


McCall’s ambition takes flight

March 26, 2010

Commentary on Carolyn McCall’s decision to quit the top job at Guardian Media Group in favour of the top job at Easyjet has tended to focus on two astonishing observations. The first is that she is a woman; the second, that she doesn’t know anything about aviation. Both spot on, of course. But it’s the sly implication behind them that’s the real blinder. If she’s a woman, poor dear, she’ll be utterly outclassed in the macho world of boys toys. Whatever was she thinking of leaving the comfortable, cocooned world of GMG?

Maybe it’s just me, but I’ve never noticed Guy Zitter, Murdoch MacLennan or Les Hinton wearing a skirt. The management of newspaper publishing, in which McCall has spent most of her career, was until very recently a dauntingly masculine environment. The first to break the glass ceiling was Sly Bailey, when she took over at Trinity Mirror in 2003 – and she herself was a product of the more genteel, feminised world of magazines. Only now is change in the air, with Rebekah Brooks (formerly Wade) taking the helm at News International.

The credit for leading the way, however, should really go to Caroline Marland, once chief executive of Guardian Newspapers, and her young protegée McCall, who succeeded her in 2004. Like any disciple of talent, McCall has exceeded the achievement of her mentor – by being the first woman to head the organisation as a whole.

There’s a second, and somewhat overlooked, dimension to McCall scaling the heights of GMG. More important than being a woman, she’s an insider; whereas traditionally the job of group ceo has gone to a seasoned outsider, well versed in the ways of the City but coasting through the autumn of their career. The late Sir Bob Phillis springs to mind. For someone like McCall, in her forties and highly ambitious, this was never going to be her last job of consequence.

All the same, it was a formative experience that created a window onto the world of plcs. On the one hand, GMG is unique in being governed by a trust, whose primary purpose is not to appease shareholders but to guarantee the editorial independence of The Guardian and associated GMG newspapers. On the other, it shares exactly the same structural problem facing the rest of the print-based media, most of whom are public limited companies: how to survive the internet. It so happened that during McCall’s tenure, this crisis has come to a head, giving her the opportunity to shape the organisation for years to come.

She’s divested and she’s acquired; she has given whole-hearted commitment to an open online strategy – as opposed to the paywall route now being explored by Rupert Murdoch et al. With what results, we cannot yet be certain. The divestment of half the Auto Trader group to private equity company Apax looked a smart move; the subsequent decision to join Apax in carving up the Emap empire less so (if only because the world financial crisis intervened, making the acquisition look very over-priced). Probably, she should have closed the heavily loss-making Observer when she had the opportunity to do so – although the decision to make cuts elsewhere is entirely understandable within the context of the Trust. The success of the online strategy pioneered by McCall and Guardian editor Alan Rusbridger will be a matter of opinion for some time to come. The important point, though, is that the die has been cast.

But why, of all places, seek a new challenge in the world of aviation? In fact, the similarities between a newspaper publishing group and an airline are greater than they might seem at first sight. Both are high-fixed-cost businesses whose profitability is highly sensitive to the economic cycle. Both industries have been forced into great change in recent years, which has involved shedding costs and people. Both exist within a regulatory straitjacket that makes industry consolidation an unlikely solution to economic difficulty. Both, so far as leadership is concerned, have an entrepreneurial ‘seat of the pants’ feel to them.

I could go on…the point being that relevant, rather than previous, experience is the key requirement for the Easyjet job. Final proof being that McCall’s predecessor, Andrew Harrison, came not from the airline industry but from the RAC. He has gone on to Whitbread.

One other quality that might come in handy from McCall’s Guardian days is her skill as a boardroom tactician. The airline industry is not known for its diplomatic finesse – witness the clumsy confrontation at BA and the management style of Ryanair. But it will certainly be at a premium in the boardroom of Easyjet, where the airline’s founder and major shareholder, Sir Stelios Haji-Ioannou, has been in a smouldering feud with the management team over the airline’s strategy.

Good luck to her.


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