Just lovin’ it? You may be, but you can bet they aren’t. No matter how hard it tries, the world’s biggest restaurant chain by revenue simply can’t strike the appropriate note in its advertising campaigns. In place of plaudits, it invariably earns brickbats.
Now why is that I wonder? Well it’s not the calibre of its marketing people that is the problem. Compared with most global corporations, and certainly most international retailers, McDonald’s puts great store by talent. It attracts people like Jill McDonald, UK CEO and a shoo-in Marketer of the Year in most annual polls. Again against the grain, McDonald’s believes in advertising creativity. Can you remember who does Wal-Mart’s advertising? Neither can I. But I do recall that McDonald’s has retained, in turn, Leo Burnett and DDB.
Here’s DDB’s latest US offering. It’s an apparently inoffensive slice of life campaign, featuring farmers who supply McDonald’s with their beef, potatoes and lettuces. It won’t win any creative prizes, but it’s professionally produced and does a job in stressing an increasingly important element in consumer decision-making: the integrity of provenance.
Pulse and respiration still normal? I’m surprised. Because these ads have created near apoplexy in the USA. Apparently, it’s not what they say (which appears to be accurate enough) but what they leave out that should shock us to the marrow. By means of soft, bucolic imagery, McDonald’s has fooled us into believing it is part of a “farm to fork” movement transporting wholesome vegetables and prime beef cuts directly to our local fast-food outlet. Whilst – wouldn’t you just know it – skilfully omitting all mention of the wicked middle-man who, by perverted alchemy, buys up all this wholesome produce and slices and dices it into the fatty fries and bloating burgers that we more naturally associate with McDonald’s. A case not so much of Golden Arches as Arch Hypocrite.
Far be it from me to defend the fast-food industry, but isn’t this criticism a little harsh? Not, it seems, when the ad campaign emanates from The Great Satan – seducer of little children, agent of obesity and chief representative of all that is most reprehensible about international capitalism.
Given such an unsavoury reputation, you might think McDonald’s on safer ground with this lightly amusing piece of comparative advertising, which pokes fun at its rival Burger King. Small boy in a playground despairs of ever tasting his beloved McD Fries because they always end up being filched by his bigger brethren. Then he hits upon a novel and successful stratagem: hide them behind a BK bag, and nobody will ever want to eat them –
The ad – not unreasonably – won a bronze in the recent Epica Awards. But maybe because it was produced in Germany, it also created a major sense of humour loss, which resulted in humiliating retraction:
“McDonald’s has broken the rules of comparative advertising by degrading the Burger King brand in the TV commercial ‘Packaging.’ McDonald’s and Burger King have agreed that [the spot's] distribution and broadcast … will be stopped,” said a statement from Burger King.
Apparently, the agencies responsible for the ad, Tribal DDB and Heye & Partners, had put it out on the web without seeking permission from their client. It has since attracted hundreds of thousands of viewers on YouTube.
At least McDonald’s is popular with someone.