The Curse of Cannes strikes again

July 19, 2010

They’ll shortly be calling it the Curse of Cannes. Win a gong at the International Advertising Festival and sooner or later you’re bound to bomb.

First there was the Old Spice Guy, who waltzed off with the film grand prix, only to walk slap-bang into a controversy over the brand’s lacklustre sales performance.

Now Lean Mean Fighting Machine, the first UK outfit to have won the Cannes interactive ad agency of the year award, has come a cropper with one of its major clients, Coca-Cola, after an embarrrassing foul-up over a Facebook promotion. I doubt that they will be remaining on terms for much longer.

Coke has had to pull the internet promotion, featuring its Dr Pepper brand, after it was accused of enticing children by making reference to a pornographic movie. From what I can understand, users had to give the company access to their Facebook status boxes, which then filled them with silly (but largely harmless) messages designed to give their internet mates a bit of a rise.

All went well, with over 160,000 people signing up, until a certain Mrs Rickman noticed that the profile of her 14-year-old daughter had been updated with a direct reference to a hardcore pornographic film, Two Girls One Cup (aka Hungry Bitches). Perhaps hardcore doesn’t do it justice: coprophagic fetishism would be a polite description of its main theme. Unfortunately for Coke, Mrs Rickman is an adept of social networking site Mumsnet. Result: uproar and a hasty pledge by Coke to can the promotion and mount a full-scale investigation.

Even then, Coke couldn’t get it right. To quote Mediaguardian:

‘She was offered compensation of theatre tickets for a West End show and a night in a London hotel.

“Fat lot of use to me, we live in Glasgow,” she said.’

Coke has admitted the nominal responsibility (with the extraordinary claim that it had approved the offending reference without realising its true significance). But I suspect it won’t be taking the blame.

For that we must look to LMFM, an offshoot of Tribal DDB which was set up six years ago and is chaired by advertising luminary Paul Bainsfair. You can’t be too careful with internet promotions. Someone is always watching over you. Even so, it was unusually bad luck for an agency which only won the account in spring – after it devised a successful April Fool’s Day ad for Coke. This time, the joke backfired.

AND IT GETS WORSE. I gather Coke, under the guise of reviewing its overall digital media strategy, is now considering sacking LMFM, full stop. Only this week, it landed the digital ad account for the Zero brand. For more insights into Coke’s ineptitude over its LMFM hiring see Jim Edwards’ post on bNet.


Look at the man next to you, now back to me, now look at the Old Spice sales figures, now back to me

July 17, 2010

Flushed with success at Cannes, the progress of Procter & Gamble’s Old Spice Red Zone Body Wash campaign, featuring hunky actor Isaiah Mustafa, seemed unstoppable.

Now the geographical focus has switched from one end of France to the other: Waterloo. Not only has an ambitious foray into the real-time web, involving interactive video, gone into meltdown, but some embarrassing sales figures have emerged. It’s tempting to believe the two things are connected, though that’s doubtful.

“The man your man could smell like”, devised by Wieden & Kennedy, has been an undeniable succès d’estime, but it doesn’t sell product. Not, at least, if we give credence to the SymphonyIRI figures printed in Brandweek: during the 52 weeks ending on June 13, sales of the brand have dropped 7% (excluding the amount sold in WalMart). Bear in mind that the W+K campaign was launched at the Super Bowl in February, so it’s had plenty of time to register a difference.

Taken at face value, this is yet another example of a hackneyed and disagreeable truth. Great creativity may surprise and delight, but often fails to sell product. As Jim Edwards at bNet points out, that’s a great shame because it sets the cause back. Once, P&G was lambasted for its controlling and philistine attitude towards creativity. Now it has changed its ways, it’s probably going to be pilloried for not slashing the price and turning the brand into a moribund cash cow. Or something equally unimaginative. Is Old Spice a dad’s brand, beyond redemption? I don’t know. But it’s certainly possible the marcoms is too sophisticated for the task in hand.

To use a rare (for me) sport analogy, would Germany have won the World Cup had it stuck to its usual, brutally regimented, style instead of adopting the free-flowing, elegant, possession football identified as “gay” by its critics? At the end of the day, it’s all about scoring goals.

UPDATE 27/7/10. Have I been too harsh on the Old Spice Guy’s performance? New sales figures, produced below and printed in Ad Age, suggest a more complex picture than that originally conveyed by the Brandweek article. At first sight, Old Spice seems to have done well, especially in June. On closer inspection, however, P&G’s Gillette has done a lot better. The real winner in the period is probably Unilever’s Dove Men & Care, relaunched in the spring. As Ad Age points out, category uplift has been complicated by heavy couponing and price discounts. Whatever else they may be, the sales figures are not a clear-cut endorsement for Old Spice creativity:


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